INTERVIEW: "Chatbots are not the way forward in the short term." - DigitalGenius’ CEO Talks AI And Customer Service

If the hype is to be believed then the customer services industry is on the precipice of fundamental change. Artificial intelligence (AI) and chat interfaces are supposedly poised to totally disrupt traditional support and sales roles, and startups are rushing in to provide these soon-to-be essential technologies. Here Dmitry Aksenov, CEO and founder of enterprise-focused customer service startup DigitalGenius, talks about the importance of first-mover advantage and the benefits of corporate investors.